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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gwen K

Gwen K

August 11, 2024

5  out of  5
rating by Gwen K
"When I first purchased my house in Thousand Oaks in 1991 my then current insurance would not insure the house as I have a small area of open land in the back. That is when I met Susan Erkfritz with State Farm. My house was insured with her until 2021: 30 years of excellent service and the best insurance agent I have ever worked with based on several properties and insurers. Circumstances changed for me and I made the mistake of switching insurance companies from State Farm. I assure you it was not for lack of service or coverage. It was a major mistake on my part and one I seriously regret. If I could give Susan 10 stars I would and highly recommend her as your agent."
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B C

June 19, 2024

5  out of  5
rating by B C
"Susan & her team have taken great care of our insurance needs for the past 34 years. We have continually received superb service without exception. Susan has never been more than a phone call away. She has always answered every question we have ever had clearly and precisely. Susan is a joy to work with. We are so glad we found her years ago. We highly recommend Susan Erkfritz for any insurance needs you may have. Thank you very much, Susan."
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Rocky JL

May 15, 2024

5  out of  5
rating by Rocky JL
"Susan Elkfritz has been my agent for over 20 years and has always been there when I need information, guidance or to manage my policies. She and her team have always excelled up and beyond my expectations as a customer. I highly recommend her services to someone looking for a piece of mind in the insurance realm."
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Alison FIsher

May 14, 2024

5  out of  5
rating by Alison FIsher
"I am helping my grandma post this review: I made an appointment with Susan Erkfrita my State Farm Insurance agent to review my insurance policies, i,e,.homeowners, car, umbrella and earthquake. I so appreciated the time and patience she spent with me to review these policies. She explained in terms I could easily understand as to what I could change to have coverage reflecting today’s costs. Susan is very knowledgeable, patient and not pushy. She gives you different options that allow you to make a decision based on your personal finances. I highly recommend her services."
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Mark Segedie

May 14, 2024

5  out of  5
rating by Mark Segedie
"Very helpful and informative. Takes time to explain and review options. Recommended."
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Rob Lind

May 13, 2024

5  out of  5
rating by Rob Lind
"Moved here from Colorado 12 years ago and was referred to Susan and have been with her ever since with absolutely no issues. More importantly whatever changes along the way we’ve made have been preceded with thoroughly understandable explanations and especially now during this insurance upheaval that’s plaguing so many in our area! Good advice and clear communication are needed more than ever."
We responded:
"Dear Rob, My team and I have really enjoyed working with your family over the years to make certain that your policies reflect the best balance between your changing needs and your premium. Thank you for the confidence that you have placed in our agency and the opportunity to continue earning your trust. We appreciate your business. Stay healthy! Susan "
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Harmony Paticoff

March 25, 2024

5  out of  5
rating by Harmony Paticoff
"Highly recommend Susan and her team. We have had our home and auto policies with Susan since 2010 and have always had great service. We always get a prompt response to any email or phone call. Everything is explained in detail. In this current market where insurance companies are dropping clients, we have been very fortunate to have been renewed by SF even though we are in a high fire zone...like much of Southern California. Our premium was increased but not nearly as much as we had anticipated. We are very happy with the service we receive."
We responded:
"Dear Harmony, Thank you so much for the kind words. We have truly appreciated the opportunity to help your family with your insurance needs over the years. I look forward to working with you as we meet and overcome the challenges of our community in the future. Wishing you all good things! Susan "
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Kimberly Binon

October 17, 2023

5  out of  5
rating by Kimberly Binon
"I have been a client with Susan Erkfritz for many years. She caters to your individual needs and provides information that is understandable (Insurance is not my forte). Susan is also very patient and is a delight to talk to.......I can't imagine dealing with any other agency. Thank you Susan!!!"
We responded:
"Wow, Kim! Really appreciate the kind words and our friendship over the years. Please remember that ERKFRITZ STATE FARM INSURANCE is here to help you with your auto insurance and your home insurance. We know that insurance can be challenging, and we truly enjoy being here to help you each step of the way. Thank you for your trust and the opportunity to help. Susan "
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Barbara Sprow

November 4, 2022

5  out of  5
rating by Barbara Sprow
"I have been with Susan for over 15 years and she and her staff do a tremendous job. They are always there to answer your questions and make sure you are current on all of your policies. They offer a lot of different services but are not pushy or try to upsale you. They are there to make sure you are covered and are comfortable with all of coverage that you want and need."
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Timothy Oswald

September 10, 2022

5  out of  5
rating by Timothy Oswald
"I can highly recommend Susan and her firm, they are extremely responsive and professional."
We responded:
"Thank you Tim for the kind words. We truly appreciate the trust you have placed in us to help your family with your auto and home insurance needs."
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Manny Garcia

December 3, 2021

5  out of  5
rating by Manny Garcia
"My wife and I have been clients of Susan Erkfritz of State Farm for over 20 years. She has always been a pleasure to deal with, is informative, understood our needs, is responsive and has always been there when we needed her. Imagine receiving a call when a fire raged in Thousand Oaks to find out if we were ok and if we needed anything. I could go on and on about why she has our trust…she earned it. We do not hesitate in recommending Susan to our friends and neighbors."
We responded:
"Manny, the pleasure is all mine! I really appreciate working with you and Judy. It is an honor to continue in the footsteps of your prior agent serving your home and auto insurance needs. It was very kind of you to refer your friend and your son. Thank you!"
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Diane Majerus

August 27, 2021

5  out of  5
rating by Diane Majerus
"Susan and her staff are friendly and professional. Communication is clear and attention to detail is outstanding! I'm grateful for such a positive experience!"
We responded:
"Dear Diane, Thank you for trusting us with your auto and home insurance. We really appreciate the opportunity to help you settle into your new community. Your kind words mean a lot to us!"
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Rita H.

March 13, 2021

1  out of  5
rating by Rita H.
"The measure of an Agent is performance at time of need--not simply signing up for a policy. I transfered all policies to this office after my prior Agent passed away and it wasn't a good fit. I found myself dealing more with office staff, who could not answer my inquiries--Susan was out of the office a lot. I have extensive experience in the Insurance industry and found her manner of operation outside what I expect. Also, this Agent asked a personal favor regarding one of my properties, which crosses ethical boundaries. I could have filed a complaint--maybe should have because a brazen attempt to take advantage of a client should not go unnoticed."
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Randi Bell

August 16, 2020

5  out of  5
rating by Randi Bell
"Talk to Jerry in Susan Erkfritz’s office. He’s very friendly, yet professional. Always willing to help. Much appreciated. He’s a keeper."
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Danny Webb

August 6, 2020

5  out of  5
rating by Danny Webb
"Our family moved to and away from California over a period of 3 years. Jerry from Susan's office went above and beyond to make sure our vehicles and houses never lost coverage throughout the process. Moving is a frustrating endeavour and we were lucky to have Jerry taking care of our insurance details so we didn't have to worry about that during the move. If you are looking for great customer service then you found the right State Farm agency."
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Rachael Weitz

October 11, 2018

5  out of  5
rating by Rachael Weitz
"We have been clients of Susan Erkfritz since 1999 and I cannot say enough about Susan and her staff. When you think insurance, you don’t think of kind people that actually care about you. Susan and her team are truly a dream team ❤️ They actually care, they listen and give solid advice as if you’re talking with a family member instead of an insurance agent. We have always, always been impressed with Susan and her willingness to go above & beyond for us. You have lifelong clients right here!!!"
We responded:
"Thank you for your kind words, Rachael. It is always a pleasure to work with great people like you and your family. Our clients are like family, so it is always a joy when we can spend time with them and help them make life go right."
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Richard Levin

December 30, 2017

5  out of  5
rating by Richard Levin
"Unbelievably good service!!! Over the years, Susan has spent a great deal of time going over my policies and establishing or changing coverages for the least expense. Without her, I would not have completed escrow on my new residence, on time."
We responded:
"Thank you for your long -term confidence in our State Farm agency. The whole team appreciates the opportunity to help you with your insurance needs. So glad you were able to get your beautiful new home!"
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Lorenzo Boyd

November 21, 2017

5  out of  5
rating by Lorenzo Boyd
"My firm's business coverage is provided by Susan. A client of ours needed to have their landlord named as an additional insured on our policy. Usually this is not problem. However, in this instance, the landlord required some non-standard and extremely exacting, complex and lengthy language in the certificate. Susan put forth a great deal of effort, and accomplished this for us. Susan and her staff are competent and pleasant to work with."
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Cindie McDuffee

May 2, 2017

5  out of  5
rating by Cindie McDuffee
"Susan and her staff are professional, kind and caring. She has counseled us as our insurance needs have changed through the years and we appreciate her guidance and compassion. If you are looking for a new insurance firm, search no more!"
We responded:
"Cindie, We appreciate the trust and friendship. It has been great getting to know you and your family and sharing the challenges over the years. So glad we have been able to help!"