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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Harmony Paticoff

March 25, 2024

5  out of  5 rating by Harmony Paticoff
"Highly recommend Susan and her team. We have had our home and auto policies with Susan since 2010 and have always had great service. We always get a prompt response to any email or phone call. Everything is explained in detail. In this current market where insurance companies are dropping clients, we have been very fortunate to have been renewed by SF even though we are in a high fire much of Southern California. Our premium was increased but not nearly as much as we had anticipated. We are very happy with the service we receive."
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Kimberly Binon

October 17, 2023

5  out of  5 rating by Kimberly Binon
"I have been a client with Susan Erkfritz for many years. She caters to your individual needs and provides information that is understandable (Insurance is not my forte). Susan is also very patient and is a delight to talk to.......I can't imagine dealing with any other agency. Thank you Susan!!!"
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Barbara Sprow

November 4, 2022

5  out of  5 rating by Barbara Sprow
"I have been with Susan for over 15 years and she and her staff do a tremendous job. They are always there to answer your questions and make sure you are current on all of your policies. They offer a lot of different services but are not pushy or try to upsale you. They are there to make sure you are covered and are comfortable with all of coverage that you want and need."
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Timothy Oswald

September 10, 2022

5  out of  5 rating by Timothy Oswald
"I can highly recommend Susan and her firm, they are extremely responsive and professional."
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Manny Garcia

December 3, 2021

5  out of  5 rating by Manny Garcia
"My wife and I have been clients of Susan Erkfritz of State Farm for over 20 years. She has always been a pleasure to deal with, is informative, understood our needs, is responsive and has always been there when we needed her. Imagine receiving a call when a fire raged in Thousand Oaks to find out if we were ok and if we needed anything. I could go on and on about why she has our trust…she earned it. We do not hesitate in recommending Susan to our friends and neighbors."
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Diane Majerus

August 27, 2021

5  out of  5 rating by Diane Majerus
"Susan and her staff are friendly and professional. Communication is clear and attention to detail is outstanding! I'm grateful for such a positive experience!"
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Rita H.

March 13, 2021

1  out of  5 rating by Rita H.
"The measure of an Agent is performance at time of need--not simply signing up for a policy. I transfered all policies to this office after my prior Agent passed away and it wasn't a good fit. I found myself dealing more with office staff, who could not answer my inquiries--Susan was out of the office a lot. I have extensive experience in the Insurance industry and found her manner of operation outside what I expect. Also, this Agent asked a personal favor regarding one of my properties, which crosses ethical boundaries. I could have filed a complaint--maybe should have because a brazen attempt to take advantage of a client should not go unnoticed."
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Randi Bell

August 16, 2020

5  out of  5 rating by Randi Bell
"Talk to Jerry in Susan Erkfritz’s office. He’s very friendly, yet professional. Always willing to help. Much appreciated. He’s a keeper."
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August 6, 2020

5  out of  5 rating by MartyDJ1
"Our family moved to and away from California over a period of 3 years. Jerry from Susan's office went above and beyond to make sure our vehicles and houses never lost coverage throughout the process. Moving is a frustrating endeavour and we were lucky to have Jerry taking care of our insurance details so we didn't have to worry about that during the move. If you are looking for great customer service then you found the right State Farm agency."
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Rachael Weitz

October 11, 2018

5  out of  5 rating by Rachael Weitz
"We have been clients of Susan Erkfritz since 1999 and I cannot say enough about Susan and her staff. When you think insurance, you don’t think of kind people that actually care about you. Susan and her team are truly a dream team ❤️ They actually care, they listen and give solid advice as if you’re talking with a family member instead of an insurance agent. We have always, always been impressed with Susan and her willingness to go above & beyond for us. You have lifelong clients right here!!!"
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Richard Levin

December 30, 2017

5  out of  5 rating by Richard Levin
"Unbelievably good service!!! Over the years, Susan has spent a great deal of time going over my policies and establishing or changing coverages for the least expense. Without her, I would not have completed escrow on my new residence, on time."
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Lorenzo Boyd

November 21, 2017

5  out of  5 rating by Lorenzo Boyd
"My firm's business coverage is provided by Susan. A client of ours needed to have their landlord named as an additional insured on our policy. Usually this is not problem. However, in this instance, the landlord required some non-standard and extremely exacting, complex and lengthy language in the certificate. Susan put forth a great deal of effort, and accomplished this for us. Susan and her staff are competent and pleasant to work with."
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Cindie McDuffee

May 2, 2017

5  out of  5 rating by Cindie McDuffee
"Susan and her staff are professional, kind and caring. She has counseled us as our insurance needs have changed through the years and we appreciate her guidance and compassion. If you are looking for a new insurance firm, search no more!"