State Farm® Insurance Agent Susan Erkfritz

"Having trusted my insurance needs in the hands of Susan Erkfritz and her team over 30 years ago, I could not have been more satisfied with the professional service I have received, starting with Susan and each member of her team who I was in contact with through the years, in particular with Shannon. I must also note that for me, being a Psychologist, personal, trusting and honest relations between service providers and their customers are just as important, if not more important, than a good professional relationship – and you certainly have it. KUDOS!"

"When I first purchased my house in Thousand Oaks in 1991 my then current insurance would not insure the house as I have a small area of open land in the back. That is when I met Susan Erkfritz with State Farm. My house was insured with her until 2021: 30 years of excellent service and the best insurance agent I have ever worked with based on several properties and insurers. Circumstances changed for me and I made the mistake of switching insurance companies from State Farm. I assure you it was not for lack of service or coverage. It was a major mistake on my part and one I seriously regret. If I could give Susan 10 stars I would and highly recommend her as your agent."

"I am helping my grandma post this review: I made an appointment with Susan Erkfrita my State Farm Insurance agent to review my insurance policies, i,e,.homeowners, car, umbrella and earthquake. I so appreciated the time and patience she spent with me to review these policies. She explained in terms I could easily understand as to what I could change to have coverage reflecting today’s costs. Susan is very knowledgeable, patient and not pushy. She gives you different options that allow you to make a decision based on your personal finances. I highly recommend her services."

"Highly recommend Susan and her team. We have had our home and auto policies with Susan since 2010 and have always had great service. We always get a prompt response to any email or phone call. Everything is explained in detail. In this current market where insurance companies are dropping clients, we have been very fortunate to have been renewed by SF even though we are in a high fire zone...like much of Southern California. Our premium was increased but not nearly as much as we had anticipated. We are very happy with the service we receive."

"I have been with Susan for over 15 years and she and her staff do a tremendous job. They are always there to answer your questions and make sure you are current on all of your policies. They offer a lot of different services but are not pushy or try to upsale you. They are there to make sure you are covered and are comfortable with all of coverage that you want and need."

"My wife and I have been clients of Susan Erkfritz of State Farm for over 20 years. She has always been a pleasure to deal with, is informative, understood our needs, is responsive and has always been there when we needed her. Imagine receiving a call when a fire raged in Thousand Oaks to find out if we were ok and if we needed anything. I could go on and on about why she has our trust…she earned it. We do not hesitate in recommending Susan to our friends and neighbors."

"The measure of an Agent is performance at time of need--not simply signing up for a policy. I transfered all policies to this office after my prior Agent passed away and it wasn't a good fit. I found myself dealing more with office staff, who could not answer my inquiries--Susan was out of the office a lot. I have extensive experience in the Insurance industry and found her manner of operation outside what I expect. Also, this Agent asked a personal favor regarding one of my properties, which crosses ethical boundaries. I could have filed a complaint--maybe should have because a brazen attempt to take advantage of a client should not go unnoticed."

"Unbelievably good service!!! Over the years, Susan has spent a great deal of time going over my policies and establishing or changing coverages for the least expense. Without her, I would not have completed escrow on my new residence, on time."

"Susan and her staff are professional, kind and caring. She has counseled us as our insurance needs have changed through the years and we appreciate her guidance and compassion. If you are looking for a new insurance firm, search no more!"