State Farm® Insurance Agent Susan Erkfritz

"Having trusted my insurance needs in the hands of Susan Erkfritz and her team over 30 years ago, I could not have been more satisfied with the professional service I have received, starting with Susan and each member of her team who I was in contact with through the years, in particular with Shannon. I must also note that for me, being a Psychologist, personal, trusting and honest relations between service providers and their customers are just as important, if not more important, than a good professional relationship – and you certainly have it. KUDOS!"

"Susan Erkfritz and her amazing staff - especially Shannon, the Manager (who puts up with my highly detailed and copious questions with Herculean patience ), have advocated for my family and I at the highest possible level for decades. Their prompt, thorough and soul-calming professionalism has eased the stress of various types of insurance requirements and coverages throughout the years and changing times, as well as even the rare claims required as a result of life’s unavoidable events. Thank you, Susan, Shannon and the Team!"

"When I first purchased my house in Thousand Oaks in 1991 my then current insurance would not insure the house as I have a small area of open land in the back. That is when I met Susan Erkfritz with State Farm. My house was insured with her until 2021: 30 years of excellent service and the best insurance agent I have ever worked with based on several properties and insurers. Circumstances changed for me and I made the mistake of switching insurance companies from State Farm. I assure you it was not for lack of service or coverage. It was a major mistake on my part and one I seriously regret. If I could give Susan 10 stars I would and highly recommend her as your agent."

"Susan & her team have taken great care of our insurance needs for the past 34 years. We have continually received superb service without exception. Susan has never been more than a phone call away. She has always answered every question we have ever had clearly and precisely. Susan is a joy to work with. We are so glad we found her years ago. We highly recommend Susan Erkfritz for any insurance needs you may have. Thank you very much, Susan."

"Susan Elkfritz has been my agent for over 20 years and has always been there when I need information, guidance or to manage my policies. She and her team have always excelled up and beyond my expectations as a customer. I highly recommend her services to someone looking for a piece of mind in the insurance realm."

"I am helping my grandma post this review: I made an appointment with Susan Erkfrita my State Farm Insurance agent to review my insurance policies, i,e,.homeowners, car, umbrella and earthquake. I so appreciated the time and patience she spent with me to review these policies. She explained in terms I could easily understand as to what I could change to have coverage reflecting today’s costs. Susan is very knowledgeable, patient and not pushy. She gives you different options that allow you to make a decision based on your personal finances. I highly recommend her services."

"Very helpful and informative. Takes time to explain and review options. Recommended."

"Moved here from Colorado 12 years ago and was referred to Susan and have been with her ever since with absolutely no issues. More importantly whatever changes along the way we’ve made have been preceded with thoroughly understandable explanations and especially now during this insurance upheaval that’s plaguing so many in our area! Good advice and clear communication are needed more than ever."

"Highly recommend Susan and her team. We have had our home and auto policies with Susan since 2010 and have always had great service. We always get a prompt response to any email or phone call. Everything is explained in detail. In this current market where insurance companies are dropping clients, we have been very fortunate to have been renewed by SF even though we are in a high fire zone...like much of Southern California. Our premium was increased but not nearly as much as we had anticipated. We are very happy with the service we receive."

"I have been a client with Susan Erkfritz for many years. She caters to your individual needs and provides information that is understandable (Insurance is not my forte). Susan is also very patient and is a delight to talk to.......I can't imagine dealing with any other agency. Thank you Susan!!!"

"I have been with Susan for over 15 years and she and her staff do a tremendous job. They are always there to answer your questions and make sure you are current on all of your policies. They offer a lot of different services but are not pushy or try to upsale you. They are there to make sure you are covered and are comfortable with all of coverage that you want and need."

"I can highly recommend Susan and her firm, they are extremely responsive and professional."

"My wife and I have been clients of Susan Erkfritz of State Farm for over 20 years. She has always been a pleasure to deal with, is informative, understood our needs, is responsive and has always been there when we needed her. Imagine receiving a call when a fire raged in Thousand Oaks to find out if we were ok and if we needed anything. I could go on and on about why she has our trust…she earned it. We do not hesitate in recommending Susan to our friends and neighbors."

"Susan and her staff are friendly and professional. Communication is clear and attention to detail is outstanding! I'm grateful for such a positive experience!"

"The measure of an Agent is performance at time of need--not simply signing up for a policy. I transfered all policies to this office after my prior Agent passed away and it wasn't a good fit. I found myself dealing more with office staff, who could not answer my inquiries--Susan was out of the office a lot. I have extensive experience in the Insurance industry and found her manner of operation outside what I expect. Also, this Agent asked a personal favor regarding one of my properties, which crosses ethical boundaries. I could have filed a complaint--maybe should have because a brazen attempt to take advantage of a client should not go unnoticed."

"Talk to Jerry in Susan Erkfritz’s office. He’s very friendly, yet professional. Always willing to help. Much appreciated. He’s a keeper."

"Our family moved to and away from California over a period of 3 years. Jerry from Susan's office went above and beyond to make sure our vehicles and houses never lost coverage throughout the process. Moving is a frustrating endeavour and we were lucky to have Jerry taking care of our insurance details so we didn't have to worry about that during the move. If you are looking for great customer service then you found the right State Farm agency."

"We have been clients of Susan Erkfritz since 1999 and I cannot say enough about Susan and her staff. When you think insurance, you don’t think of kind people that actually care about you. Susan and her team are truly a dream team ❤️ They actually care, they listen and give solid advice as if you’re talking with a family member instead of an insurance agent. We have always, always been impressed with Susan and her willingness to go above & beyond for us. You have lifelong clients right here!!!"

"Unbelievably good service!!! Over the years, Susan has spent a great deal of time going over my policies and establishing or changing coverages for the least expense. Without her, I would not have completed escrow on my new residence, on time."

"My firm's business coverage is provided by Susan. A client of ours needed to have their landlord named as an additional insured on our policy. Usually this is not problem. However, in this instance, the landlord required some non-standard and extremely exacting, complex and lengthy language in the certificate. Susan put forth a great deal of effort, and accomplished this for us. Susan and her staff are competent and pleasant to work with."

"Susan and her staff are professional, kind and caring. She has counseled us as our insurance needs have changed through the years and we appreciate her guidance and compassion. If you are looking for a new insurance firm, search no more!"